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  1. Sunbound
  2. FAQs for Customers

FAQs for Customers

Do you use Sunbound to help pay for your or a loved one's senior care? Check out common FAQs here.

Getting Started

  • What is Sunbound and How Does It Work?
  • I’m a family member who pays for my loved one’s care, can I have a Sunbound account?
  • Is Sunbound Safe?
  • What Payment Methods can I Use?
  • Setting Up Payments on Sunbound
  • Do I Have to Sign Up for Auto-pay?
See all 8 articles

Managing Your Account

  • How Do I Change My Contact Information?
  • How Do I Give Access/Visibility to Others?
  • How Do I Stop Payment Reminders?
  • How Do I Cancel My Account After Move-Out?
  • Why can't I delete my default payment method?
  • How Do I Get My Tax History?
See all 8 articles

Making A Payment

  • What is a Default Payment Method?
  • Where Can I Find My Routing and Account Numbers?
  • Can I Still Use Sunbound Without Online Banking?
  • How Do I Split the Bill?
  • How Do I Change My Payment Method?
  • How Do I Pay With Multiple Accounts?
See all 11 articles

Understanding Your Bill

  • How Do I Access the Statements?
  • I Think My Balance Looks Incorrect
  • When Is My Bill Due?
  • How Can I Avoid a Late Fee?
  • Why Am I Still Receiving a Bill After I’ve Moved Out?
  • How to Dispute Charges
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