Through Sunbound you have the ability to add and remove different payors to a resident’s account to provide greater visibility and management. Should there be additional loved ones or family members who need access, we recommend adding them as an additional payor.
To add an additional payor, follow these steps:
- Log In to your Sunbound account
- Navigate to “My Account” → “Settings”
- Click on “Manage Payors”
- Select “Create New Payor”
From there, input the name and contact information for the secondary payor and they will be sent an invite to set up their own Sunbound account.
Will the other payor be notified when a bill is ready?
The other payor accounts will not receive notifications, but they will be able to see and download detailed statements through the portal.
Can the other payor make a payment toward the balance?
The other payor will not be able to make a payment unless they are designated a portion of the bill to pay by the main payor account. You can easily split a payment with another payor you've given access to. To learn more about splitting the bill with another payor, click here.