To cancel your account after moving out, follow these steps:
- Ensure your account balance is paid in full.
- To turn off auto-pay click here. Once auto-pay is disabled, your account will no longer process any future payments.
- If you have any remaining questions or need further assistance, please email or call us.
Why do keep getting payment reminders about an outstanding balance?
You may continue to receive payment reminders if the balance has not been resolved. If you do not believe you have a final balance owed, be sure to reach out to Sunbound. Click here to learn how to dispute an outstanding balance.
I'm moving out soon, why isn't my bill pro-rated with my move-out date?
Most communities charge for the full month and after move out, calculate the final bill and issue a refund. This is done to accommodate any last charges or possible extension of end date. We strongly encourage you to make the full payment to avoid any potential late fees.
Why am I being charged for services after move out?
Depending on your agreement with the community, there may be final charges. We encourage you to review your contract with the community to determine if there are move-out charges.