Sunbound can help you dispute charges you believe are incorrect by escalating the issue to both the community and the corporate office.
Before disputing a balance, be sure to review I think my bill is incorrect and your statement to understand exactly why your balance is not what you expected.
Once reviewed, please email help@sunboundhomes.com the following information:
- Your name and the community you or your loved one is at.
- The specific reason why the balance and the statement are incorrect
- The correct amount of the balance you believe should be
You should hear back from our team within one business day confirming the dispute was received or asking any clarification questions. From there, we will escalate to the community and you should expect to hear from them within a week.
Will I be receiving a late fee?
Sunbound does not add late fees, but they may be assessed by your community. We encourage you to make a full payment to avoid late fees. Any credits will be added to next month's bill.
For more information on avoiding late fees, click here.
I still haven't heard back on my dispute.
Please reach out to Sunbound if you have not heard from the community directly on an escalated dispute or have seen your balance update. We will make a note on our end and escalate again for the community to look further into to get this resolved as quickly as possible.