Auto-pay allows Sunbound to automatically charge your default payment method when your payments are due.
How do I turn Auto-pay on/off?
You can turn Auto-pay on or off in the "My Account" module.
- In the payments application, click on "My Account"
- Choose "Payment Settings"
- Click or tap the slider next to "Auto-pay" to turn it to the desired setting
This is how the toggle looks when Auto-pay is ON
This is how the toggle looks when Auto-pay is OFF
How much will I be charged?
Auto-pay always draws your outstanding balance, plus any relevant payment processing fees.
In the case of a split bill, this means Auto-pay will be calculated based on your personal assignment, and not the entire invoice amount.
If you have auto-pay on when a new invoice is issued, you will receive an email that specifies your total charges, itemizing the invoice cost and processing fees separately.
When does Auto-pay happen?
Auto-pay is drawn when your payment is due.
If you are paying your rent normally, this will be the invoice due date (typically the fifth of the month, but you can check your dashboard to see the specific date)
If you are using Sunbound's Pay Over Time product to extend your due date, then Auto-pay will be drawn on your chosen payment date. You set this date when you opt in to Pay Over Time.
If you have auto-pay on when a new invoice is issued, you will receive an email reminding you of the relevant Auto-pay draw date.
I have an invoice and my payment date is in the past, will Auto-pay cover it?
If you have an invoice that the system considers "past due", you will need to manually pay it. The most common reason this happens is a mid-month move in, but it could also happen simply by waiting too long to pay the bill and then turning Auto-pay on after the due date has past.
You cannot turn Auto-pay on if you have not set a default payment method.
If you have initiated but not completed a manual bank account verification, you can set Auto-pay to on, but Auto-pay will not work until you complete the microdeposit verification, or switch your default payment method.