We strongly recommend reviewing your statement as soon as it is sent through, especially if you are on Autopay to ensure all billing looks accurate.
When a payment begins to be processed through manual or automatic payments, you will automatically receive an email notifying you of the payment. Once this occurs, Sunbound is unable to stop the payment from continuing to process.
If you are sure the payment will not fail, your account will be credited any overpayment that was processed. If you expect the payment to fail, Sunbound will notify you via email as soon as we receive confirmation of the failure (usually within 5-7 business days) and you can make a re-payment through the platform.
How do I request a refund?
Refunds are reviewed and granted on a case-by-case basis. To learn how to submit a refund request click here.
This was caused by Auto-pay, and I want to turn it off!
To turn off Auto-pay click here.