We understand that situations can change and may lead to requesting a refund for payments made through Sunbound. This page offers some helpful information to identify your next steps:
Moved out of the Community?
If your family member or loved one moved out of a community and you are expecting to receive a pro-rated refund, please reach out directly to the community for the status and amount of the refund.
Refund timing can vary depending on the provider’s policies.
Inaccurate payment was made
We understand that errors occur, and we're here to assist you. Before contacting us, please consider the following:
- Will this payment return or result in a bounce-back? If so, review 'Why did my payment fail?' to determine next steps
- Are you comfortable with the payment crediting next month’s bill? If so, no action is needed as any overpayment will be credited to your account.
If neither of these apply to you, our team is here to help. Please email us at help@sunboundhomes.com with the following information:
- Residents name, community, payment amount processed
- Reason for the refund request
- Confirmation a bounced payment will not occur.
Once the refund request has been approved by the community, the funds will be refunded back to the original payment method within 7-10 business days.