Sunbound is built for families to help pay for their loved one’s care, so either the individual themselves or family members that help manage their payments can sign up. Sunbound's Pay Over Time program extends the due date to the 25th, from the 1st of the month, for a 1% fee.
When evaluating a user’s eligibility to use Sunbound, the individual who has primary responsibility for paying the individual’s bill will be the one who undergoes the evaluation process.
There are certain main criteria for eligibility:
- Residents must be current on their community rent and not on a payment plan
- Have lived in the community for more than 60 days
- No recent payment failures in the last 60 days
- Generally good or better credit score through a soft credit check
Where can I apply for Pay Over Time?
The application is available when there is a balance on your account and it is before the 5th of the month.
- Click on “Pay Over Time” on the dashboard to get started on your application
- Fill out your contact information
- Add your social security number for a soft credit check. This will not affect your credit score at all.
Can I still be on auto-pay while on Pay Over Time?
Yes! If you’d like to change your Auto-pay date to something different from the 25th, please reach out to our support team by phone (623) 263-9162 or by email at help@sunboundhomes.com
Can multiple Sunbound accounts be on Pay Over Time?
Yes! Each payor account does need to be evaluated and approved by Sunbound.
Why isn’t the Pay Over Time appearing on my dashboard?
Please make sure that a payment method has been added and there is a balance to be paid. If you are still having trouble, please reach out to Sunbound by phone (623) 263-9162 or by email at help@sunboundhomes.com
I’ve applied for Pay Over Time, now what?
After applying for Pay Over Time, it will take 2-3 business days for the evaluation process. We will be sending you an email confirming if you have been approved or not approved. If you have not been approved, please be sure to make your payment by your community’s due date.
For more information on when your balance is due click here.
I wasn't approved for Pay Over Time, is there anything I can do about it?
If you fail to qualify, Sunbound will email you a letter detailing exactly why (called an “Adverse Action” notice). Being declined does not negatively affect your credit score, since we only use soft credit inquiry during your application.
If you were turned down because of incomplete or inaccurate information on your credit reports, you can dispute the information directly with the credit bureaus here.
You can also re-apply after 60 days. Please keep in mind that an individual’s credit profile can change frequently, and this may mean you qualify for Sunbound next time!
What happens if I miss my Pay Over Time payment to Sunbound?
You will need to pay off your balance by the end of the month in order to continue to participate in the Pay Over Time program.
Sunbound understands there are situations where residents and families get behind on their payments. Below is the process Sunbound takes and how you can resolve your payment issues:
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If there is a balance left on your Sunbound account after the 25th at 9pm EST of the month, your account would be considered suspended from Sunbound's Pay Over Time Program
- Suspended means that you still owe Sunbound the outstanding balance
- Suspended means that your balance is still active, but Sunbound will not be making the next rent payment on your behalf
- This means your payments are now due on your community's due date
- You will need to pay manually through Sunbound's platform or set up auto-pay and pay by the due date in order to avoid a late fee
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Your participation in Pay Over Time will remain suspended until the overdue balance is paid off
- If the balance is not paid off it will be sent to collections which could negatively impact your credit score
- If the balance is paid off you can choose to re-enroll in Pay Over Time
If you are having trouble making your payment please contact us and we will work with you to get a payment arrangement setup that meets your needs.