You will need to pay off your balance by the end of the month in order to continue to participate in the Pay Over Time program.
Sunbound understands there are situations where residents and families get behind on their payments. Below is the process Sunbound takes and how you can resolve your payment issues:
- If there is a balance left on your Sunbound account after the 25th at 9pm EST of the month, your account would be considered suspended from Sunbound's Pay Over Time Program
- Suspended means that you still owe Sunbound the outstanding balance
- Suspended means that your balance is still active, but Sunbound will not be making the next rent payment on your behalf
- This means your payments are now due on your community's due date
- You will need to pay manually through Sunbound's platform or set up auto-pay and pay by the due date in order to avoid a late fee
- Your participation in Pay Over Time will remain suspended until the overdue balance is paid off
- If the balance is not paid off it will be sent to collections which could negatively impact your credit score
- If the balance is paid off you can choose to re-enroll in Pay Over Time
If you are having trouble making your payment please contact us and we will work with you to get a payment arrangement setup that meets your needs.